WordPress Website Maintenance Agreement
This Agreement is made between AgaveWeb, LLC (“Service Provider”) and (“Client”) for ongoing WordPress maintenance services.
1. Scope of Services
The Service Provider will provide WordPress website maintenance using WP Umbrella services. The package includes:
- Regular monitoring, updates, and fixes
- Monthly maintenance reports
- Backup restoration in the unlikely event of a hack or site failure
Included in the annual package ($490/year):
- WordPress core, theme, and plugin updates
- Security and uptime monitoring
- Performance checks
- Daily off-site backups (rolling last 50 days) and restore functionality
- Site recovery from backup if the site is compromised
Updates are performed carefully and verified to ensure the site continues to function correctly. In rare cases where a plugin or update causes incompatibility or a major issue, the site will be rolled back to its previous working state. If additional remediation is required beyond routine maintenance, the Client will be notified and provided with an estimate before further work proceeds.
First-Year Client Inclusion
For the first year of service only, the maintenance plan also includes up to approximately 30 minutes per month of light website or content updates. This may include small text edits, image swaps, minor layout adjustments, or similar low-impact changes.
This time is intended to cover routine, reasonable requests. If usage regularly exceeds this amount or involves more complex work, the Service Provider may recommend transitioning to ad-hoc billing or revisiting the maintenance structure in a future renewal year.
2. Excluded Services
The following services are not included in the annual package:
- Security hardening beyond routine updates (e.g., password resets, user audits, firewall configuration)
- Log investigation or forensic analysis
- Consultation or remediation planning following a major security incident
- Design changes, new layouts, feature development, or functionality enhancements beyond routine maintenance
3. Additional Work
Requests outside the scope of the included services (such as new features, design changes, or custom coding) will be billed at the rate of $150/hour.
- A written estimate will be provided in advance
- Work will begin only after the Client’s written or emailed approval
4. Fees and Payment
- The annual maintenance fee is $490, payable in advance ( with discounts for multiple sites )
- 1st site: $490 / year
- 2nd site: $392 / year ( 20% off )
- 3rd or more site: $343/yr ( 30% off )
- Additional services, if requested, will be invoiced separately at $150/hour.
- Invoices for additional work are issued on the 1st of the month following work performed and are payable within 15 days.
5. Term and Termination
- This Agreement begins on the date of signature and continues for one year.
- The Agreement is renewed manually on a year-to-year basis. Renewal requires the Client’s confirmation and payment of the annual fee.
- Either party may terminate this Agreement with 30 days’ written notice.
- If the Client terminates before the end of the contract year, the Service Provider will issue a pro-rated refund for the unused portion of the annual fee, calculated monthly.
- Any partial months of service already begun are non-refundable.
6. Liability
The Service Provider will take all reasonable measures to maintain and secure the website. However, the Service Provider is not liable for:
- Losses resulting from hacks, malware, or downtime beyond backup restoration
- Failures of third-party services (hosting providers, CDN outages, domain registrars, email services, payment processors, etc.)
- Security issues arising from the Client’s failure to maintain secure passwords or access controls
7. Acceptance
By signing below, both parties agree to the terms of this Agreement.
Client: