{"id":1410,"date":"2009-02-07T09:41:54","date_gmt":"2009-02-07T17:41:54","guid":{"rendered":"http:\/\/www.agaveweb.com\/blog\/?p=1410"},"modified":"2014-04-24T11:51:00","modified_gmt":"2014-04-24T17:51:00","slug":"desperate-times-desperate-measures","status":"publish","type":"post","link":"https:\/\/agaveweb.com\/blog\/desperate-times-desperate-measures\/","title":{"rendered":"Desperate times, desperate measures &#8211; Comcast error SRM 8001"},"content":{"rendered":"<p><script src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\" async=\"\"><\/script><!-- 7gdl --><ins class=\"adsbygoogle\" style=\"display: inline-block; width: 728px; height: 90px;\" data-ad-client=\"ca-pub-2748620453674430\" data-ad-slot=\"7129455270\"><\/ins><script>\/\/ <![CDATA[\n(adsbygoogle = window.adsbygoogle || []).push({}); \n\/\/ ]]><\/script>No, not the economy.<\/p>\n<p>I got fed up with not being able to watch On Demand offerings on cable last night so I finally gave up thinking &#8216;it&#8217;s probably just snow on the lines, or flooding, or high winds, or volcanic\/seismic activity&#8217; and phoned Comcast to sort it out. 40 minutes of classical music later, I hung up before my mobile phone died. Then I tried email. Today I got a reply suggesting using their &#8216;live chat&#8217; .\u00a0 Click on the &#8216;more&#8217; link or whatever it&#8217;s called if you&#8217;d like to read the conversation between John.Michael.37920 and Ms. Fisher in its entirety. Basically I&#8217;m waiting the proposed 15-30 minutes now and thought posting about Comcast would help pass the time.<\/p>\n<p>Last night we ordered some Mexican food from the local El Salvadorian restaurant (I know&#8230;), and since the line was bad and there was a lot of background noise, rather than spending the usual 5 minutes spelling gwyn, I gave my name as Paco. Unfortunately this led to even more confusion and thus we ended up with Tacos de carne asada rather than burritos.<\/p>\n<p>I&#8217;d like to say more has been happening of note but not really. Lots of work. Lots of walking the dog. A fair bit of reading. Countless hours on the internets&#8230; Half my family appeared in Taunton&#8217;s Gazette last week. That was probably the highlight&#8230; Doesn&#8217;t he look happy? I think I inherited the &#8220;Yay-It&#8217;s-snow!&#8221; gene&#8230;<\/p>\n<figure id=\"attachment_1411\" aria-describedby=\"caption-attachment-1411\" style=\"width: 405px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/agaveweb.com\/blog\/wp-content\/uploads\/2009\/02\/dad-in-gazette.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1411\" title=\"dad-in-gazette\" src=\"https:\/\/agaveweb.com\/blog\/wp-content\/uploads\/2009\/02\/dad-in-gazette-450x227.jpg\" alt=\"dad-in-gazette\" width=\"405\" height=\"204\" srcset=\"https:\/\/agaveweb.com\/blog\/wp-content\/uploads\/2009\/02\/dad-in-gazette-450x227.jpg 450w, https:\/\/agaveweb.com\/blog\/wp-content\/uploads\/2009\/02\/dad-in-gazette.jpg 500w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/a><figcaption id=\"caption-attachment-1411\" class=\"wp-caption-text\">All the news that&#8217;s fit to print<\/figcaption><\/figure>\n<p>Ah well, I&#8217;m off to check if I can watch <a href=\"https:\/\/www.youtube.com\/watch?v=uUbsc_a-e3g&amp;feature=channel\">The Soup<\/a> on demand yet. If not I&#8217;ll be live chatting again for a substantial chunk of this morning.<\/p>\n<p><!--more--><\/p>\n<blockquote><p><em>Gwyn: For 2 months the On Demand programs have not been working properly. I thought it would eventually sort itself out, but no. The code it says to quote is: SRM 0812 . I emailed about the problem, your reply was to use Live Chat&#8230;<\/em><\/p>\n<p>John Michael: Hello Gwyn, Thank you for contacting Comcast Live Chat Support. My name is John Michael.37920. Please give me one moment to review your information.<\/p>\n<p><em>hi John<\/em><\/p>\n<p>I will be more than happy to assist you. Rest assured that I will do my best to help you with your concern.<\/p>\n<p>Hello, Ms. Fisher.<\/p>\n<p><em>Mr Fisher, but never mind <\/em><\/p>\n<p>I will try to help you with your concern. Please give me a moment to check what that error means.<\/p>\n<p>Oh, I apologize, Mr. Fisher.<\/p>\n<p>Mr. Fisher, could you verify the error code for me, please? Is it 0812, or 8012?<\/p>\n<p><em>0812 is what I wrote down, but I could check again, it will involve a 5 minute wait&#8230;<\/em><\/p>\n<p>Mr. Fisher, that will not be necessary.<\/p>\n<p><em>good<\/em><\/p>\n<p>I&#8217;ll just check on the error codes here. While I am doing that, could you please check if all the connections of the digital box is tight? Also, have you tried rebooting the box?<\/p>\n<p><em>Okay, I&#8217;ll do that. Back in 5 mins. I have not tried rebooting or checking the cables<\/em><\/p>\n<p>I see. I will wait here, Mr. Fisher.<\/p>\n<p><em>Hi, i turned it on and off by removing the cable, checked the connections were tight, now it gives me code: SRM 8001<\/em><\/p>\n<p>I see. Mr. Fisher, this is the error code description for SRM 8001: Subscriber attempted to watch a VOD video. The session was set up successfully, however the set top could not tune to the stream even after a configurable number of tune attempts.<\/p>\n<p><em>Sounds about right<\/em><\/p>\n<p>Now, I am going to try to send a signal to your digital box to see if the stream would be corrected. I will need to check for any changes.<\/p>\n<p>I will need the last four digits of your SSN to have access to your equipment and send the signal.<\/p>\n<p><em>1234<\/em><\/p>\n<p>May I have the last four digits of your SSN, please?<\/p>\n<p>Thank you.<\/p>\n<p>I will send the signal in the next couple of minutes. Please check if there are any changes.<\/p>\n<p><em>okay in 3 minutes I&#8217;ll check, back here in 5<\/em><\/p>\n<p>Okay, Mr. Fisher.<\/p>\n<p>user Gwyn has left room,analyst John Michael.37920 has left room<\/p>\n<p>user Gwyn has entered room,analyst John Michael.37920 has entered room<\/p>\n<p><em>i take it losing my internet briefly was a result of the signal. I&#8217;ll go and check&#8230;<\/em><\/p>\n<p>Yes, Mr. Fisher, that was the reason. Sorry for not notifying you earlier.<\/p>\n<p><em>No worries. The on demand is not giving error messages but is still unwatchable. ie. lots of blank screens\/ pixelation\/ artefacts\/ no sound<\/em><\/p>\n<p>Well, Mr. Fisher, all the channels should load in about 15 to 30 minutes. However, if it does not load after the said time, I would suggest that you chat back with us. You could inform the next analyst that we have already tried the basic troubleshooting steps. The next step is to send out a technician to check on the digital box, or , if you would prefer, have the digital box swapped at your nearest local office.<\/p>\n<p><em>aha. Okay, I&#8217;ll try again in 15 minutes and see what happens. Thanks for your help, John<\/em><\/p>\n<p>You are welcome.<\/p>\n<p>Is there anything else I can assist you with?<\/p>\n<p><em>I&#8217;ll let you know in 15 minutes&#8230;<\/em><\/p>\n<p><em>have a nice day<\/em><\/p>\n<p>[&#8230;]<\/p>\n<p>Have a great day.<\/p>\n<p>Analyst has closed chat and left the room<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>No, not the economy. I got fed up with not being able to watch On Demand offerings on cable last night so I finally gave up thinking &#8216;it&#8217;s probably just snow on the lines, or flooding, or high winds, or volcanic\/seismic activity&#8217; and phoned Comcast to sort it out. 40 minutes of classical music later,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":3026,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Desperate times, desperate measures - Comcast error SRM 8001 - Gwyn&#039;s Blog<\/title>\n<meta name=\"description\" content=\"No, not the economy. 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